WW
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ItaliaShipping, Return & Refund Frequently Asked Questions
1.Discreet Shipping
2.Shipping Rates & Delivery Times
3.Return Policy
4.Refund Policy
5.Frequently_ Asked Shipping Questions
Discreet Shipping
HoneyPlayBox is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. The exterior box will be a non-descript standard mail or package box without any markings that refer to our company. The “Honey Play Box” or any other adult company name does not appear anywhere on the outside of your package. The only identifying marks are your mailing address and ours. Most orders will ship out within 24 to 72 hours, and it could take 5 to 12 business days to receive your package. You must be 18 years old or older to order from Honey Play Box. By using this site, you confirm that you are 18 years old or older.
Note: Because of covid-19, some hot sale items are on backorder now; shipping will take longer than usual. We apologize for the inconvenience.
Shipping Rates & Delivery Times
| Item No. | Country | Estimated Delivery (Business Days) |
Logistics company name | Tracking Website | Note |
| 1 | United Kingdom | 5-7 | Royal Mail | https://www.royalmail.com/ | / |
| 2 | Germany | 8-10 | DE DHL Paket Domestic | https://parcelsapp.com/en/carriers/deutsche-post | P.O.BOX address delivery service is not available |
| 3 | Spain | 7-10 | Correos | https://www.correos.es | No service as follows: zip code first two digits: 07, 35, 38, 51-99 |
| 4 | France | Luxembourg Post | https://www.post.lu/en/particuliers | No service as follows: Zip code First two digits: 96, 97, 98, 00. BFPO/POBOX, military address |
|
| 5 | Sweden | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 6 | Belgium | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 7 | Denmark | Luxembourg Post | https://www.post.lu/en/particuliers | No service as follows: Zip code First two digits: 39, FO |
|
| 8 | Luxembourg | 7-9 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 9 | Netherlands | 7-10 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 10 | Portugal | 7-10 | CTT | https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx | No service:Zip Code Beginning: 9 |
| 11 | Poland | 8-10 | INpost | https://inpost.pl/en | / |
| 12 | Italy | 10-12 | Italian Postal Service | https://www.poste.it/ | No service as follows: 1. City：Livigno-Trepalle, Campione d’Italia, San Marino and the Vatican City; 2. Remote areas |
| 13 | Hungary | 10-12 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 14 | Switzerland | 8-10 | swiss post | https://www.post.ch/en | / |
| 15 | Austria | 8-10 | DE DPD Classic Domestic | https://www.dpd.com/de | No service zip codes 6991, 6992, 6993, 6691. |
| 16 | Czech Republic | 10-12 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 17 | Ireland | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 18 | Lithuania | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 19 | Slovenia | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 20 | Slovak Republic | Luxembourg Post | https://www.post.lu/en/particuliers | / |
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include but are not limited to:
- If you are no longer at the address when the package arrives, such as shipping to a hotel,
- If you are not there to receive it at your home or elsewhere,
- or if you do not claim it in time from a shipping facility.
International Returns
We are located in the U.S. If you are an international buyer, please ensure your order is correct. Once we ship from our warehouse, we cannot generate international returns for any items. Please confirm your items are what you want before checking out since we cannot cancel international orders.
Lost Packages
Honey Play Box is not liable for lost, misdirected, or stolen packages. Insurance will not cover the loss if your tracking number shows the package as delivered. However, we are happy to help locate them to the best of our abilities if your package is not successfully delivered or it does not show confirmed delivery via the tracking number. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package’s tracking number shows as delivered but you did not receive the package, you will have to follow up with the shipping company. Please note that a missing package needs to be reported within 72 hours of confirming (as per the tracking number) that delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or offer a safe place for delivery.
To file a claim with the shipping company, use these instructions:
Royal Mail: https://personal.help.royalmail.com/app/answers/detail/a_id/325
DE DHL Paket Domestic: https://www.dhl.com/global-en/home/our-divisions/freight/customer-service/how-to-prepare-a-claim.html
Luxembourg Post: https://www.post.lu/en/particuliers/infos-aide/contactez-nous#/form
INPost: https://inpost.pl/en/reklamacja
CTT: https://www.ctt.pt/ajuda/contact-en
Italian Postal Service: https://www.poste.it/cerca/index.html#/risultati-cerca-nel-sito/MAKE%20A%20CLAIM
Swiss Post: https://www.post.ch/en/sending-parcels/damage-or-loss
INTERNATIONAL ORDERS
* Lubes and liquid products cannot be shipped internationally. We will contact you to replace the item if you purchase a gift set with a lubricant.
Honey Play Box is not responsible for any fees or taxes imposed by your country, including but not limited to customs fees/tariffs.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
Return Policy
We want you to be happy with your purchase from Honey Play Box. If you aren’t satisfied with your product, we want to help you find one you will love. Contact us at [email protected] with your full name, order number, and shipping address.
According to the package with or without a tracking number, we have the following ways to return:
1). No tracking number; we can cancel the order for free.
2). There is a tracking number; the customer can choose the following three ways to return.
1, Refuse to sign (No Charge)
2, Customer pay the shipping fee to return (unopened packaging)
3, the customer contacts us to provide Return Label, and the buyer pays the return shipping cost (unopened packaging, shipping cost depends on the actual product weight)
We have the following solutions for the products missed or wrongly sent; please. fill out the return form and provide 3 photos to [email protected]
(1. Photo of the entire outer box with the courier bill number
(2. Image with product SKU’s bar code,
(3. Picture of all products received after unpacking.
Solution
- Missing products: we can replace or refund according to customer requirements
2. Wrong/over-issued products: products must be unopened. Contact us to get the RETURN LABEL and return it to our warehouse. After receiving the returned products, our company will resend the correct products to the customer( free of charge).
Return Form
|
Order Number |
Received SKU |
Ordered Qty. |
Reason |
|
|
|
|
|
|
|
|
|
|
For sanitary reasons, items must be brand new and unopened. Returns are only accepted if you make a mistake when placing the order. For malfunctions, please see our warranty policy. Please be sure to look for product dimensions and measurements before you purchase.
While we do not process exchanges or returns, a one-year manufacturer’s warranty backs our toys, be sure to register your item within 14 of receiving your item to qualify for warranty replacement. If your order arrives damaged or is defective upon receipt, we will grant an exchange of the same product from 10 days after it was delivered.
Please DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.) for an unopened item. An RMA can be obtained by sending us an email at [email protected]. If you send an opened product back to us without an RMA, it will be disposed of and no credit given. No exceptions. Returned items are given back in-store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned.
The shipping fee is non-refundable.
Defective Products: Contact us to learn how to troubleshoot the problem. Please include your order number, and we will assist you as soon as possible.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original sealed packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at [email protected].
Honey Play Box cannot accept returns on any opened item for sanitary reasons. Please be sure to look for product dimensions and measurements before you purchase.
Please DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.). If you send an opened product back to us without an RMA, it will be disposed of and no credit given.
Returned items are given back in-store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned. The shipping fee is non-refundable.
Defective Products: Contact us to learn how to troubleshoot the problem. Please include your order number, and we will assist you as soon as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. That way, we can evaluate and further assist you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your returned item and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund. Shipping costs are not refunded. Your label cost will be deducted from your total refund.
Return to Sender: Products returned to sender from failure to claim, or wrong addresses will be returned into inventory automatically, and a store credit code will be emailed minus shipping costs.
Frequently Asked Shipping Questions
Can I track my order?
If you selected one of our express delivery options, such as Luxembourg Post, you could check its status on the “Where is My_ Order?” Page and track your order as it leaves our warehouse facilities and makes its way to your door. For Correos, you can track the order using the tracking number on their website.
What kind of packaging does my order come in?
HoneyPlayBox.eu products are shipped in non-descript envelopes and boxes with only our address on the mailing label.
Why can’t I select Priority or Express Mail for shipping?
Priority and Express Mail are provided solely for orders to be delivered to a PO Box to give those customers a faster option than standard delivery.
During checkout, our shipping options will indicate when you will receive your order. Day Air and Priority Mail are shipped on the same day if your order is received by 2:45 pm ET. Standard delivery orders are shipped within 24 to 72 hours.
Shipping, Return & Refund Frequently Asked Questions
1.Discreet Shipping
2.Shipping Rates & Delivery Times
3.Return Policy
4.Refund Policy
5.Frequently_ Asked Shipping Questions
Discreet Shipping
Juntame is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. The exterior box will be a non-descript standard mail or package box without any markings that refer to our company. The “ Juntame” or any other adult company name does not appear anywhere on the outside of your package. The only identifying marks are your mailing address and ours. Most orders will ship out within 24 to 72 hours, and it could take 5 to 12 business days to receive your package. You must be 18 years old or older to order from Juntame. By using this site, you confirm that you are 18 years old or older.
Note: Because of covid-19, some hot sale items are on backorder now; shipping will take longer than usual. We apologize for the inconvenience.
Shipping Rates & Delivery Times
| Item No. | Country | Estimated Delivery (Business Days) |
Logistics company name | Tracking Website | Note |
| 1 | United Kingdom | 5-7 | Royal Mail | https://www.royalmail.com/ | / |
| 2 | Germany | 8-10 | DE DHL Paket Domestic | https://parcelsapp.com/en/carriers/deutsche-post | P.O.BOX address delivery service is not available |
| 3 | Spain | 7-10 | Correos | https://www.correos.es | No service as follows: zip code first two digits: 07, 35, 38, 51-99 |
| 4 | France | Luxembourg Post | https://www.post.lu/en/particuliers | No service as follows: Zip code First two digits: 96, 97, 98, 00. BFPO/POBOX, military address |
|
| 5 | Sweden | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 6 | Belgium | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 7 | Denmark | Luxembourg Post | https://www.post.lu/en/particuliers | No service as follows: Zip code First two digits: 39, FO |
|
| 8 | Luxembourg | 7-9 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 9 | Netherlands | 7-10 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 10 | Portugal | 7-10 | CTT | https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx | No service:Zip Code Beginning: 9 |
| 11 | Poland | 8-10 | INpost | https://inpost.pl/en | / |
| 12 | Italy | 10-12 | Italian Postal Service | https://www.poste.it/ | No service as follows: 1. City：Livigno-Trepalle, Campione d’Italia, San Marino and the Vatican City; 2. Remote areas |
| 13 | Hungary | 10-12 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 14 | Switzerland | 8-10 | swiss post | https://www.post.ch/en | / |
| 15 | Austria | 8-10 | DE DPD Classic Domestic | https://www.dpd.com/de | No service zip codes 6991, 6992, 6993, 6691. |
| 16 | Czech Republic | 10-12 | Luxembourg Post | https://www.post.lu/en/particuliers | / |
| 17 | Ireland | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 18 | Lithuania | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 19 | Slovenia | Luxembourg Post | https://www.post.lu/en/particuliers | / | |
| 20 | Slovak Republic | Luxembourg Post | https://www.post.lu/en/particuliers | / |
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include but are not limited to:
- If you are no longer at the address when the package arrives, such as shipping to a hotel,
- If you are not there to receive it at your home or elsewhere,
- or if you do not claim it in time from a shipping facility.
International Returns
We are located in the U.S. If you are an international buyer, please ensure your order is correct. Once we ship from our warehouse, we cannot generate international returns for any items. Please confirm your items are what you want before checking out since we cannot cancel international orders.
Lost Packages
Juntame is not liable for lost, misdirected, or stolen packages. Insurance will not cover the loss if your tracking number shows the package as delivered. However, we are happy to help locate them to the best of our abilities if your package is not successfully delivered or it does not show confirmed delivery via the tracking number. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package’s tracking number shows as delivered but you did not receive the package, you will have to follow up with the shipping company. Please note that a missing package needs to be reported within 72 hours of confirming (as per the tracking number) that delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or offer a safe place for delivery.
To file a claim with the shipping company, use these instructions:
Royal Mail: https://personal.help.royalmail.com/app/answers/detail/a_id/325
DE DHL Paket Domestic: https://www.dhl.com/global-en/home/our-divisions/freight/customer-service/how-to-prepare-a-claim.html
Luxembourg Post: https://www.post.lu/en/particuliers/infos-aide/contactez-nous#/form
INPost: https://inpost.pl/en/reklamacja
CTT: https://www.ctt.pt/ajuda/contact-en
Italian Postal Service: https://www.poste.it/cerca/index.html#/risultati-cerca-nel-sito/MAKE%20A%20CLAIM
Swiss Post: https://www.post.ch/en/sending-parcels/damage-or-loss
INTERNATIONAL ORDERS
* Lubes and liquid products cannot be shipped internationally. We will contact you to replace the item if you purchase a gift set with a lubricant.
Juntame is not responsible for any fees or taxes imposed by your country, including but not limited to customs fees/tariffs.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
Return Policy
We want you to be happy with your purchase from Juntame. If you aren’t satisfied with your product, we want to help you find one you will love. Contact us at [email protected] with your full name, order number, and shipping address.
According to the package with or without a tracking number, we have the following ways to return:
1). No tracking number; we can cancel the order for free.
2). There is a tracking number; the customer can choose the following three ways to return.
1, Refuse to sign (No Charge)
2, Customer pay the shipping fee to return (unopened packaging)
3, the customer contacts us to provide Return Label, and the buyer pays the return shipping cost (unopened packaging, shipping cost depends on the actual product weight)
We have the following solutions for the products missed or wrongly sent; please. fill out the return form and provide 3 photos to [email protected]
(1. Photo of the entire outer box with the courier bill number
(2. Image with product SKU’s bar code,
(3. Picture of all products received after unpacking.
Solution
- Missing products: we can replace or refund according to customer requirements
2. Wrong/over-issued products: products must be unopened. Contact us to get the RETURN LABEL and return it to our warehouse. After receiving the returned products, our company will resend the correct products to the customer( free of charge).
Return Form
|
Order Number |
Received SKU |
Ordered Qty. |
Reason |
|
|
|
|
|
|
|
|
|
|
For sanitary reasons, items must be brand new and unopened. Returns are only accepted if you make a mistake when placing the order. For malfunctions, please see our warranty policy. Please be sure to look for product dimensions and measurements before you purchase.
While we do not process exchanges or returns, a one-year manufacturer’s warranty backs our toys, be sure to register your item within 14 of receiving your item to qualify for warranty replacement. If your order arrives damaged or is defective upon receipt, we will grant an exchange of the same product from 10 days after it was delivered.
Please DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.) for an unopened item. An RMA can be obtained by sending us an email at [email protected]. If you send an opened product back to us without an RMA, it will be disposed of and no credit given. No exceptions. Returned items are given back in-store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned.
The shipping fee is non-refundable.
Defective Products: Contact us to learn how to troubleshoot the problem. Please include your order number, and we will assist you as soon as possible.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original sealed packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at [email protected].
Juntame cannot accept returns on any opened item for sanitary reasons. Please be sure to look for product dimensions and measurements before you purchase.
Please DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.). If you send an opened product back to us without an RMA, it will be disposed of and no credit given.
Returned items are given back in-store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned. The shipping fee is non-refundable.
Defective Products: Contact us to learn how to troubleshoot the problem. Please include your order number, and we will assist you as soon as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. That way, we can evaluate and further assist you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your returned item and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund. Shipping costs are not refunded. Your label cost will be deducted from your total refund.
Return to Sender: Products returned to sender from failure to claim, or wrong addresses will be returned into inventory automatically, and a store credit code will be emailed minus shipping costs.
Frequently Asked Shipping Questions
Can I track my order?
If you selected one of our express delivery options, such as Luxembourg Post, you could check its status on the “Where is My_ Order?” Page and track your order as it leaves our warehouse facilities and makes its way to your door. For Correos, you can track the order using the tracking number on their website.
What kind of packaging does my order come in?
Juntame EU products are shipped in non-descript envelopes and boxes with only our address on the mailing label.
Why can’t I select Priority or Express Mail for shipping?
Priority and Express Mail are provided solely for orders to be delivered to a PO Box to give those customers a faster option than standard delivery.
During checkout, our shipping options will indicate when you will receive your order. Day Air and Priority Mail are shipped on the same day if your order is received by 2:45 pm ET. Standard delivery orders are shipped within 24 to 72 hours.